Frequently Asked Questions

Yes. Broken, damaged and unwanted gold jewellery can still contain valuable precious metal. We can assess the item and explain its value, even if it is no longer wearable. Read more about selling scrap gold before bringing your items to us.

We assess relevant characteristics such as the item’s purity, weight and type, alongside current market conditions. The value of gold can change as the market moves, so an assessment of the actual item provides more useful information than relying solely on a general price seen online. Our gold valuation service explains more.

No. Our approach is to provide a clear assessment without putting you under pressure to sell. You can understand the value of your items and decide what you want to do next.

Yes. We can assess inherited gold and jewellery to help you better understand what you have and its potential value. You can then make an informed decision about whether to keep, sell or explore other options for individual pieces. Our guide to selling inherited jewellery provides further information.

Yes. We offer custom jewellery for customers looking for a piece created around their individual requirements. We can also help with custom wedding rings. The design, materials and requirements of each commission can be discussed with us before work proceeds.

Yes. We provide jewellery and watch repair services, with services including chain repairs, clasp repairs, stone setting, polishing and cleaning. The appropriate work will depend on the condition and construction of the individual piece, so it should be assessed before a repair is confirmed.

Yes. We provide ring resizing for suitable rings. Whether a ring can be resized, and the work required, depends on factors such as its design, material, setting and the amount of adjustment needed. We can assess the ring before advising you on the available options.

Yes. Our re-rhodium plating service is available for suitable white gold jewellery where the rhodium finish has worn. If you are unsure whether your jewellery needs replating or simply cleaning, we can assess the piece and advise on the appropriate service.

Yes. We deal with gold coins as well as other forms of gold. The assessment of an individual coin can depend on factors beyond its basic appearance, so we recommend having the actual item examined before making decisions about selling it.

Yes. Silverware is among the items Pharaohs Bullion deals with. If you have silverware you are considering selling, we can assess the items and explain the options available. You can learn more on our silverware page.

Yes, we welcome you to bring in as many items as necessary.

You do not need to attempt aggressive cleaning or polishing before asking us to assess an item. Some cleaning methods can be unsuitable for particular metals, finishes or stones. If you are unsure, bring the piece in its existing condition and discuss the appropriate treatment with us. Our guide compares DIY jewellery cleaning and professional re-rhodium plating.

Yes. Not knowing where a piece came from does not necessarily prevent us from assessing it. This is particularly relevant with inherited or older jewellery where paperwork and purchase information may no longer be available. We can examine the item itself and explain what can be established from the assessment.

Yes. Gold is traded internationally and its market price changes over time. This means an indicative value obtained previously may not represent what the same gold is worth at a later date. If you are considering selling, a current assessment can help you understand the value based on prevailing market conditions.

No. A quoted market gold price should not automatically be interpreted as the amount you will receive for a finished piece of jewellery. Factors including purity, weight, the nature of the item and the basis on which it is being assessed can affect its value. Our gold valuation service can provide a clearer assessment of your individual items.

Of course, we will take the value of the stone into consideration when valuing the item.

For an in-person valuation, you are not under pressure to sell simply because we have assessed your items. If you use our postal service and decline an offer, different arrangements apply to returning your items, so check our postal service information before sending valuables.

Yes. Clasp repairs are among the jewellery repair services we provide. We can examine the clasp and surrounding jewellery to determine what work is appropriate for the individual piece.

We provide stone-setting services for suitable jewellery. Whether a particular stone can be reset or replaced, and the work required, will depend on the piece, stone and setting. The jewellery needs to be assessed before the appropriate work can be confirmed.

Yes. We offer professional jewellery polishing and cleaning. The appropriate treatment depends on the metal, finish, stones and condition of the piece.

This is based on the extent of the repair. Our consultant will discuss this with you during the appointment, or if you are arranging our postal services, just reach out to us directly.

This varies based on the services required. We will provide you with a clear and reasonable estimate.

Yes. We offer custom wedding rings for couples looking for something designed around their preferences rather than choosing only from standard designs.

Potentially. Whether an existing piece can be reused or incorporated into a new design depends on its materials, condition and the proposed project. We would need to assess the jewellery before confirming what is practical. Our guide to rescuing family heirlooms explains some of the possibilities.

Custom jewellery is incredibly varied; therefore, we can not offer a blanket cost. This will be decided based on the materials required, methods used, etc.

No. We do not operate a physical Edinburgh storefront. Our Edinburgh service is appointment-based, with private, pre-arranged meetings at a secure, mutually convenient location. This allows customers in Edinburgh to access selected Pharaohs Bullion services without travelling to our Motherwell showroom.

Our Edinburgh appointments can cover services including selling gold, jewellery and watch valuations, and custom jewellery consultations. Contact us first to confirm that the service you require can be handled through an Edinburgh appointment. See our Edinburgh gold dealer information for more details.

You can contact Pharaohs Bullion to discuss availability and meeting arrangements.

• Monday & Tuesday 10 am – 5 pm
• Wednesday CLOSED
• Thursday & Friday 10 am – 5 pm
• Saturday 9 am – 5 pm
• Sunday CLOSED

Yes. We offer a postal service for customers who cannot or would prefer not to visit in person. Suitable items can be sent for assessment using an appropriate secure and tracked delivery method. Please read the postal service information and process before sending valuables to us.

Yes. Pharaohs Bullion has a 28-day buy-back guarantee for eligible purchases. The exact eligibility, conditions and exclusions should be checked before relying on the guarantee, as these depend on the applicable terms.

Our website provides dedicated legal and policy information as well as our terms and conditions. We recommend checking the relevant terms when you need detailed information about a particular purchase, service or policy.